Return Policy
This ‘Return Policy’ applies to all products supplied by Terve Elo Oy (‘Company’), fully registered in Savonlinna, Finland, Reg. No.2549108-8 (‘We/Us’).
You are responsible for the expense of returning the item to us. You must notify us of your desire to cancel the order and return the item to Us via recorded delivery at your expense within 14 days of receipt of the order.
We will refund your money within 14 days of receiving a returned item/items. It is your responsibility to take reasonable care of any things to be returned, including packaging, until we receive them back from you.
Any damage will prevent us from refunding a portion or all of your payment. Remember that you cannot return perishable items for a refund.
Additionally, you cannot return items that you have begun to use. To claim a refund, you must tell us within 14 days of receiving the order.
The 14-day return period does not apply to any item that is defective, unfit for purpose, or not as stated when you placed the order.
For all things returned after the 14-day period, you must give a written explanation for the return.
Depending on the circumstances, returned items may or may not be eligible for a full refund.
Please contact us if you have any questions. Our contact details are:
Email: [email protected]
Telephone: +358 465791038
By post: Terve Elo Oy. Parkumaki 58830. Sallinjoentie 134, Finland.
You may cancel your order prior to despatch by notifying Us in writing at [email protected] stating your order number and the reason for cancellation.
You may cancel your order not later than 7 days after you receive the order sending Us a cancellation notice in writing at postal address indicated below. Cancellation notice should clearly indicate your Order number, Date, amount paid and reasons for cancellation.
The products must be returned at your own expense and received by Us in a sound condition. We recommend the use of a recorded delivery service. These costs of return delivery will not be reimbursed.
You can no longer cancel your order once you have opened the product box/pot/jar or used the product. However, your statutory rights concerning the quality of those products will be unaffected.
The Company will refund the buyer for the price of the goods within 14 days of receiving the returned goods in sound condition. The price for goods will not be returned if returned items are not intact, dirty, damaged, or not in a sound condition.
The parcel is returned to the sender if the recipient refuses to receive it for any reason. In this instance, the sender is not liable for the undeliverable package and is not obligated to reimburse the buyer for the amount of the order, including shipping costs.
You will not be entitled to any additional pay (for example, if you took time from work to receive the order). Goods that arrive with minor damage will be replaced (or a reimbursement issued) if there is a realistic chance that they may be harmed by the damage.
This can only apply to portion of an order. If an order comprises numerous items, and some of them are damaged, we will only give a credit for the damaged items.
All purchases must be made from www.immunesupp.com. This Return Policy does not apply to purchases made through any other retailer.
Please also read our Terms & Conditions page for more delivery, return and refund information.
Our Postal Address
Terve Elo Oy. Parkumaki 58830. Sallinjoentie 134, Finland.